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Public Consultation on Proposed Customer Service Standard Complete

Jun 20, 2014

The English-language public consultations on the initial discussion paper on the proposed accessible customer service standard are now complete. These consultation sessionswere held on June 17th and 18th. The sessions were very well attended events and provided for thoughtful comment and discourse. Representatives from Barrier-Free Manitoba attended and contributed extensive comments at both of the sessions.

Those unable to attend these sessions are invited to view an audio-visual webcast archive of the session held on June 17th. Just click here.

While the webcast is meant to provide for greater access to the discussions, the archived version did not include closed captioning when it was first posted. This is a significant oversight given the purpose of both the Accessibiity for Manitobans Act (AMA) and the proposed customer service standards. If accessibility is a journey of learning, then we expect this will shortfall be addressed for all future consultations.

A final French-language consultation will be held June 26, 2014 from 12:00 p.m.- 2:00 p.m. at the Bilingual Service Centre, Room 100, 614 Des Meurons Winnipeg, Manitoba. Click here for more information.

Based on the consultation sessions and feedback on our preliminary comments (see below), Barrier-Free Manitoba is currently preparing our final brief in response to the discussion paper. We will be submitting it to government and posting it on this website on or before July 15th.

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